Returns & Refunds

 

Orders are subject to acceptance and availability.

 

We offer a 12 month replacement or refund on ALL faulty products.

 

To return an item, please inform us at contact@kinkyflavours.com in order for us to rectify the problem.

 

The return policy does not affect your statutory rights.

 

We offer a refund or exchange on unwanted goods within 28 days, however, due to health and hygiene regulations, we cannot refund or exchange unwanted items if they have been used or any of the original packaging has been damaged.

 

No contract exists until your order has been dispatched, however, you have the right to cancel your order within 7 days for a full refund.

 

The European Consumer Protection (Distance Selling) Regulations 2000 require us to say that your money will be returned within 30 days of cancellation, although we aim to refund you within 7 days.

 

Unfortunately, a refund will not be issued until we receive the goods and check the goods.

 

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